amazon-connect-learning-resources

Amazon Connect Learning Resources

A curated list of resources to learn Amazon Connect and build a cloud contact center application with Amazon Connect. The following resources consist of free and paid resources.

Official Connect Docs

• Connect Administrator Guide
• Connect API Reference
• Whitepapers & Guides
• Connect AWS SDK JS V3
• Connect NPM
• AmazonConnect Github
• Amazon-Connect-StreamJS for building custom CCP
• Amazon-Connect-ChatJs for integrating Chatjs in custom CCP applications.
• Amazon-Connect-TaskJS for integrating Task channel in custom CCP apps.

Courses from Udemy

• Amazon Connect Complete Training Course - Amazon Connect - by Arun Nair.
• Building Voice apps using Amazon Alexa - Amazon Lex
• Building Chatbots with Amazon Lex and IBM Watson - Amazon Lex and IBM Watson

Amazon Blog on AmazonConnect

• AmazonConnect Official Blog
• AmazonConnect What’s New Feed
• AmazonConnect Release Notes
• Contact Center Blog

AWS Skil Builder

• Amazon Connect Learning Path
• Amazon Connect RampUp Guide
• Amazon Connect Communications Specialist Learning & Badge Plan - ⭐🎖️ Certification
• Amazon Connect Developer Learning & Badge Plan - ⭐🎖️ Certification
• Serverless Learning & Badge Plan - ⭐🎖️

AWS Workshops

• Getting started with Amazon Connect
• Amazon Connect Bootcamp ⭐
• Introduction to Amazon Connect
• Agent Empowerment Suite on Amazon Connect
• Amazon Connect forecasting, capacity planning and scheduling
• Amazon Connect Evaluation Forms
• Amazon Connect User Provisioning
• Amazon Connect Barge In
• Visualizing Amazon Connect Data and Events using Amazon QuickSight
• Build a Task Automated Contact Center with Amazon Connect and Machine Learning
• Building a contact survey solution for Amazon Connect
• Amazon Connect Global Resiliency
• Amazon Connect Contact Flow Deployment Workshop
• Troubleshooting contact flow errors in Amazon Connect
• Amazon Connect Chat
• Amazon Connect Tasks
• Amazon Connect Voice ID
• Amazon Connect Profiles
• Amazon Connect Softphone Controls
• Amazon Connect SSO
• Contact Lens for Amazon Connect
• Amazon Connect and Amazon Lex Integration
• Visualize Amazon Connect Contact Trace Records using Amazon QuickSight
• QuickSight Workshop
• Amazon Connect Operational Workshop
• The Complete AWS SAM Workshop
• Amazon Connect Rules Engine - Workshop

Amazon Lex Workshops

• Amazon Lex Workshops
• Amazon Connect and Amazon Lex Integration
• QnABot Workshop

Youtube Videos

• What is Amazon Connect
• Getting Started with Amazon Connect
• Amazon Connect Enablement
• Generative AI for Customer Service with Amazon Connect
• Amazon Connect Tutorials playlist
• Amazon Connect videos by Rajiv Coomar
• AWS Connect Contact Center playlist by DrVoIp
• AWS Cloud Contact Center Introduction and Demo
• AWS reInvent 2022 - What’s new in contact centers with Amazon Connect
• Get Started in Minutes with Amazon Connect in Your Contact Center
• VoiceBootcamp - Amazon AWS Connect - How to Build Cloud Call Center
• Agent Training for the Amazon Connect Contact Control Panel (CCP)
• AWS Summit ANZ 2023: Super-powered customer experience using Amazon Connect
• AWS On Air ft Step-by-step guides for Amazon Connect agent workspace
• Invoke Lambda Function from Amazon Connect by Passing Parameters

Articles

• Perficient Blog
• AmazonConnect reCap 2023 by Ankur Taunk